Tech Retailer Reaps Rewards of Going All In on [24]7.ai Chat and Agent Services
Shoppers today think digital first—from searching for products and deals to ordering and posting online reviews. You effectively and efficiently improve customer experience (CX) by identifying and predicting consumer intent, and by understanding their journeys as they compare, shop, purchase, and manage their accounts.
[24]7.ai orchestrates customer engagement journeys with a big data platform that spans AI, chatbots, and human agents for both simple and complex inquiries. We combine the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable near-human conversations on digital and voice channels. Use it to build loyalty, increase conversions, deepen engagement, and lower costs.
Messaging is destined to profoundly change the way that businesses and customers interact. Learn how [24]7.ai can help you operationalize messaging by using conversational AI to improve customer satisfaction and strengthen loyalty.
Learn MoreAs the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption.
Learn MoreDuring the COVID-19 pandemic, [24]7.ai has invoked business continuity plans to ensure operations across our contact centers are up and running.
Learn MoreGlobal E-commerce Company
This global e-commerce company optimized their interactive voice response (IVR) system with [24]7 Voice, increasing call containment by 10,000+ per month and improving call routing by 6.5%, which saved 11% in customer support costs.
American Department Store Chain
[24]7 Journey Analytics identified 15 actionable items that could eliminate almost 600K calls a year. Actions include upgrades in agent training, cart adjustments, order confirmations, delivery communications, real time tracking, and exchange/ refund processes.